Frequently asked questions
Everything you need to know
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General
Proposals & sales
Traveler Experience
Account & Pricing
Other
General
4 questions
What is Destinno?
Destinno is a TravelTech platform for travel agencies, DMCs, inbound operators and tour operators that allows you to create, manage and share personalized travel proposals quickly and professionally.
From a single platform, you can create itineraries, prepare sales proposals, manage travel documentation, generate contracts, share trips with clients and automate different communications.
Who is Destinno designed for?
Destinno is specifically designed for companies that sell customized and tailor-made trips and need to create professional proposals on a regular basis.
It is ideal for travel agencies, specialist agencies, DMCs, inbound operators and tour operators looking to reduce manual work and spend more time selling and serving their clients.
What can I do with Destinno?
With Destinno, you can create proposals and itineraries, use templates, reuse content and day packages, transform supplier PDFs into proposals using AI, manage pricing and documentation, and share the trip with your client.
You can also create travel catalogs, generate contracts, automate communications and provide travelers with a digital experience accessible from any device.
Do I need to install any software?
No. Destinno is cloud-based, so you can access the platform from your browser and work from anywhere without installing any software.
Proposals & Sales
7 questions
How can I create a travel proposal with Destinno?
You can create a proposal from scratch, use one of your templates, or reuse content you already have saved.
You can also use Destinno's AI to transform information from a supplier PDF into an editable proposal, saving a significant amount of time otherwise spent copying, organizing and formatting information.
Can I reuse my proposals and content?
Yes. You can create templates and save content blocks or day packages to reuse them in future trips.
This means you don't have to start every proposal from scratch: you can start from an existing structure and customize it for each client.
Can I customize proposals with my agency's branding?
Yes. You can adapt proposals to your brand identity, including elements such as your logo, colors, fonts and other visual elements.
This ensures that clients receive a professional proposal that is consistent with your agency's brand.
How can I send a proposal to my client?
You can share your proposal via a link and send it by email, WhatsApp or Instagram, or embed it directly into your website.
You can also generate a PDF or Word version when you need to send or archive the proposal in these formats.
Can I see if the client has viewed my proposal?
Yes. When you send a proposal from Destinno, you can see whether the client has opened it, when they opened it and certain interaction data.
This helps you identify the right time to follow up with the client.
Can I create travel catalogs?
Yes. You can create digital catalogs by grouping different trips or proposals under a single link.
This is particularly useful for presenting different destinations, tours or packages to your clients without having to send multiple PDFs.
Can I include different options and prices?
Yes. You can create different pricing options and configure tables tailored to each trip, including variables such as number of travelers, accommodation category, room type, supplements or optional excursions.
Traveler experience
6 questions
What happens after the client accepts the trip?
Destinno allows you to continue managing the client experience after the sale.
You can turn the proposal into a private space for the traveler, add travel documentation, generate the contract and give them access to all the information through the platform.
Can I generate the travel contract?
Yes. Destinno allows you to automatically generate the travel contract as a PDF based on the proposal information and buyer details.
This eliminates the need to manually prepare a different document for each booking.
Can I centralize all travel documentation?
Yes. You can bring together itinerary information and documents such as tickets, insurance policies, vouchers, contracts and other travel documentation in one place.
This allows the client to access all their travel information from a single location.
Can the client access their trip from a mobile device?
Yes. Travelers can access their trip from any device and can also use the Destinno mobile app to view their travel information and documentation.
Can I automate communications with my clients?
Yes. You can create communication templates and schedule messages to be sent based on specific travel dates.
This allows you to automate communications that would normally require manual follow-up by your team.
Can I send satisfaction surveys?
Yes. You can create customized surveys and schedule them to be sent automatically after the trip.
This allows you to collect traveler feedback and view responses directly from Destinno.
Accounting & pricing
5 questions
Can I try Destinno before subscribing?
Yes. You can enjoy a 10-day free trial to explore the platform and see how it can help you create and manage your travel proposals.
You don't need to commit to a subscription to start trying Destinno.
What plans does Destinno offer?
Destinno offers different plans designed to meet the needs of each business, from small teams to agencies with greater management and customization requirements.
You can view the features and pricing of each plan on our Pricing page.
Can I work with my team?
Yes. Destinno allows you to add multiple users so that members of your team can work on your company's proposals and trips.
This makes collaboration between travel agents easier and allows you to centralize your work on a single platform.
Can I use my own domain?
Yes. You can use a custom domain so that your clients' digital experience is even more closely aligned with your agency's brand.
Can I use Destinno if I work with DMCs, inbound operators or suppliers?
Yes. Destinno is specifically designed to facilitate collaboration between travel agencies, DMCs, inbound operators and other tourism partners.
You can reuse itineraries, share trips and work with information provided by your suppliers, including the ability to use AI to convert their PDFs into editable proposals.
Other
3 questions
What is the best software for creating customized travel proposals?
Destinno is a platform specialized in creating customized travel proposals for travel agencies, DMCs, inbound operators and tour operators.
It allows you to create professional itineraries, reuse templates and content, use AI to transform supplier information into proposals, and share them with clients through a digital and personalized experience.
How can I automate itinerary creation for a travel agency?
Destinno allows you to automate a large part of the work involved in creating an itinerary. You can start from reusable templates and content or use its AI assistant to transform supplier documents into editable proposals.
This reduces manual work and allows you to create customized proposals in significantly less time.
How can I create professional travel proposals for clients?
With Destinno, you can create customized proposals using your agency's branding, including itineraries, accommodations, flights, activities, maps, prices, images and documentation.
The proposal can be shared online via a link, sent by email or WhatsApp, integrated into your website or downloaded in different formats.